Terms and Conditions

1. Introduction

Welcome to XPRELOAD - YOUR 1 STOP GAMING TOPUP ("we", "our", "us"). By accessing or using our website/platform and purchasing our game top-up services ("Services"), you agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use of the Services.

2. Services

We provide digital game credits, in-game items, and electronic top-ups for supported games and platforms.

3. Order & Payment

• Orders are processed only after payment has been confirmed.
• Supported payment methods include GCash, PayMaya, Credit/Debit Cards, and other available payment gateways.
• Prices may change at any time without prior notice due to fluctuations in exchange rates and supplier pricing.
• Processing time may vary depending on stock availability, system delay, network issues, or maintenance by game providers.
• All payments are in Philippine Peso (PHP) unless otherwise stated.

4. Delivery

Delivery is electronic/digital and processed directly to your game account.

• Average delivery time: 1-10 minutes under normal conditions, up to 24 hours during high traffic or system maintenance.
• You will receive a confirmation notification once the order is completed.
• Orders may be delayed due to factors beyond our control, including but not limited to: game server maintenance, API downtime, or payment gateway delays.

5. Refund Policy

We operate under a strict no-refund policy, except under the following situations:

• Payment has been confirmed but the top-up was not delivered due to system or supplier error on our end.
• The product is out of stock and cannot be fulfilled within a reasonable time.
• Duplicate charges or technical errors in payment processing.

Refunds for payments made via third-party providers may be subject to transaction fees that are non-refundable. Refund processing may take 7-14 business days depending on your payment method.

6. Accuracy of Information

You are solely responsible for ensuring all details submitted during purchase are correct and complete. This includes but is not limited to:

• User ID / Player ID
• In-Game Name (IGN)
• Server / Region
• Zone ID
• Character Name
• Any other game-specific information required

We are not liable for losses, delays, or incorrect deliveries due to errors entered by customers.

7. Prohibited Activities

You agree not to:

• Use the Services for fraud, money laundering, or any illegal transactions.
• Dispute payments after receiving completed service without valid reason.
• Abuse, harass, or threaten our staff, system, or platform.
• Attempt to hack, exploit, or compromise our system security.
• Resell our services without prior written authorization.
• Use automated bots or scripts to manipulate our platform.

Fraudulent actions may result in legal action, permanent account suspension, and reporting to relevant authorities.

8. Limitation of Liability

We are not liable for:

• Game server issues, downtime, or maintenance conducted by the game provider/publisher.
• Delays caused by third-party payment gateways or banks.
• Loss of account, character, or in-game items due to bans or violations of the game's terms of service.
• Changes in game mechanics, currency values, or item availability by the game publisher.
• Any indirect, incidental, special, or consequential damages arising from the use of our Services.

Our maximum liability for any claim related to our Services shall not exceed the amount you paid for the specific transaction in question.

9. Intellectual Property

All brand names, logos, game titles, and trademarks displayed on our platform belong to their respective game developers, publishers, or owners. We are an independent service provider and are not affiliated with, endorsed by, or sponsored by any game publisher unless explicitly stated otherwise.

The content, design, and functionality of our website/platform are protected by copyright and other intellectual property laws.

10. Privacy & Data Protection

We respect your privacy and are committed to protecting your personal information. Any personal data you provide will only be used to:

• Process and fulfill your orders
• Communicate order status and updates
• Provide customer support
• Comply with legal obligations

We will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. For more details, please refer to our Privacy Policy.

11. Account Security

If you create an account on our platform:

• You are responsible for maintaining the confidentiality of your account credentials.
• You must notify us immediately of any unauthorized access to your account.
• You are responsible for all activities that occur under your account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

12. Order Cancellation

You may cancel your order only if:

• The order is still in "Pending" status and has not been processed.
• Payment has not yet been confirmed.

Once an order has been processed and delivered, cancellation is no longer possible.

13. Dispute Resolution

In the event of any dispute arising from these Terms or the use of our Services:

• Please contact our customer support first to resolve the issue amicably.
• If the dispute cannot be resolved through customer support, both parties agree to seek mediation before pursuing legal action.
• These Terms shall be governed by the laws of the Republic of the Philippines.
• Any legal proceedings shall be conducted in the courts of the Philippines.

14. Changes to Terms

We reserve the right to modify, update, or change these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting on our website.

Your continued use of our Services after any changes constitutes acceptance of the updated Terms. We encourage you to review this page periodically.

15. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact Us

If you have questions, concerns, or need support regarding these Terms or our Services, please contact us:

By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

© 2025 XPRELOAD - YOUR 1 STOP GAMING TOPUP. All rights reserved.