Privacy Policy

1. Introduction

Welcome to XPRELOAD - YOUR 1 STOP GAMING TOPUP ("we", "our", "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gaming top-up services.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us when using our services:

• Account Information: Name, email address, phone number, username, and password
• Payment Information: Billing details, payment method information (processed securely through third-party payment processors)
• Game Account Details: User IDs, in-game names, server information, and other game-specific identifiers
• Transaction History: Records of your purchases, orders, and wallet transactions

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and other browsing behavior
• Cookies and Tracking: We use cookies and similar technologies to enhance user experience and analyze site traffic

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To process and fulfill your orders, deliver game credits, and manage transactions
• Account Management: To create and maintain your account, authenticate users, and provide customer support
• Payment Processing: To process payments securely and prevent fraud
• Communication: To send order confirmations, updates, receipts, and respond to your inquiries
• Service Improvement: To analyze usage patterns, improve our platform, and develop new features
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our Terms and Conditions
• Security: To detect, prevent, and address technical issues, fraud, and security threats

4. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

• Payment Processors: GCash, PayMaya, credit card processors (they handle payment data according to PCI-DSS standards)
• Game Providers: API partners who fulfill game top-up orders
• Hosting Services: Cloud storage and server hosting providers
• Email Services: For sending transactional emails and notifications

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to:

• Comply with legal processes and law enforcement requests
• Protect our rights, property, and safety, or that of our users
• Prevent fraud, security issues, or technical problems
• Enforce our Terms and Conditions

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner, subject to this Privacy Policy.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: We use SSL/TLS encryption to secure data transmission
• Secure Storage: Your data is stored on secure servers with restricted access
• Access Controls: Only authorized personnel have access to personal information
• Regular Audits: We conduct regular security assessments and updates

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality and security
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors use our site
• Advertising Cookies: Used to show relevant advertisements (if applicable)

You can control cookie preferences through your browser settings, but disabling cookies may affect site functionality.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate or incomplete information
• Deletion: Request deletion of your account and personal data (subject to legal retention requirements)
• Opt-Out: Unsubscribe from promotional emails (transactional emails will still be sent)
• Data Portability: Request your data in a structured, machine-readable format

To exercise these rights, please contact us at support@xpreload.com

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements
• Maintain transaction records for audit purposes

When your data is no longer needed, we will securely delete or anonymize it.

9. Third-Party Links

Our website may contain links to third-party websites, including game publishers and payment providers. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. International Data Transfers

Your information may be transferred to and stored on servers located in different countries. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification for material changes

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

© 2026 XPRELOAD - YOUR 1 STOP GAMING TOPUP. All rights reserved.